Side by side
A plain comparison of what each product does with a call, and with your practice-management system afterwards.
| Feature |  EzyBiz |
|
|---|---|---|
| The call itself | ||
| When you can't answerCourt, consults, after hours | Answered in your firm's name A professional answering service greets the caller, answers questions from your business info, books appointments, takes messages and sends you a written summary the moment the call ends. |
Voicemail, transcribed Nobody speaks to the caller. |
| Availability modesAvailable · Screen · Do not disturb | One tap Calls ring straight to you, are screened and announced first, or are handled entirely for you. |
Not offered |
| Live transfer with context | Announced, then handed over Name, what they want, "called 4× — last: wants a quote", and a one-line summary of the call so far. Press 1 to accept. |
Standard call handling |
| Appointment booking during the call | Booked and confirmed by SMS Checked against your hours and existing diary. |
Not offered |
| Written record of every call | Summary, transcript, sentiment Push notification with the summary, full transcript in the app. |
Transcripts and summaries |
| Calling | Data with carrier backup Calls travel over Wi-Fi or mobile data and fall back to the carrier network automatically when data isn't good enough. |
Internet calling |
| Business SMS | Two-way, with replies drafted for your review | Two-way |
| Smokeball and Clio | ||
| Contacts synced, caller ID on every call | Instant Changes in your PMS reach EzyBiz as they happen, not on a timer. |
Synced every 10 minutes |
| Matter shown before you answer"Re: 2024/118 — Smith Conveyancing" | On the incoming-call screen and the transfer | Contact name only |
| Suggested and default matters | Yes File once; later calls and texts from that client follow the same matter. |
Yes |
| Filing after the call | Automatic, including calls you didn't take Every call lands on the matter as it ends. Anything that can't be matched waits in a "needs a matter" list: one tap files it. |
Confirmed by you after each call A post-call dialog on the lawyer's desktop. |
| What lands on the matter | A finished file note plus transcript Who called, when, how long, what they wanted, what was booked or promised, caller sentiment. Saved as a task, memo or document in Smokeball; a communication, note or document in Clio. |
Notes, summary and transcript Task, memo or document in Smokeball; communication in Clio. |
| Time capture | Only the minutes a lawyer actually spent Opt-in. Time the answering service spends is never presented as billable. |
Every call the lawyer takes |
| SMS logged to the matter | Yes, one record per day | Yes |
| Connecting the firm | One connection, credited to each lawyer An owner connects once; tasks and time are attributed to the right staff member. |
Each user connects their own login |
| Recordings | Stay private in EzyBiz Transcripts and summaries are filed; the audio is not uploaded to your PMS. Stored in Australian data centres. |
Stay in VXT |